Tire and Rim

If the was 0 stars I would give it to them because they don't even deserve a 1 star.

If the was 0 stars I would give it to them because they don't even deserve a 1 star.

BUDBN201429 On the 21/08/2019 I put in a claim for my tires after I got a tire bust. I went for an assessment as instructed and the claim was approved with my excess R1524.72 and the insurance company only paying R900 and some odds. I put in a dispute saying that why are they only paying R900 when I'm covered for a limit of R2000 and the balance i don't mind paying.

I have not even recieved one phone call of the insurance company calling me back to resolve my problem and I'm traveling on a spare wheel. I have made over 10 calls to budget and I'm promised call backs with a resolution and nothing ever happens. I have spent over R300 calling and being told to hold on for long periods of time and then promised I will get a call back and nothing.

It is well over a month since my claim and they are just not bothered to resolve my problem or even give me a call to say we are still working on it. They are just not bothered.

The lady responsible for my claim Portia Semelane is not even bothered to resolve my problem as when I called her to explain my situation she says I must send her an email with my problem and I do so on the 25th of September and the response I get back from her is that I must call the sales department on the 27th

I have never in my life experienced such service and I will definitely take this further.

On the 21/08/2019 I put in a claim for my tires after I got a tire bust. I went for an assessment as instructed and the claim was approved with my excess R1524.72 and the insurance company only paying R900 and some odds. I put in a dispute saying that why are they only paying R900 when I'm covered for a limit of R2000 and the balance i don't mind paying.

I have not even recieved one phone call of the insurance company calling me back to resolve my problem and I'm traveling on a spare wheel. I have made over 10 calls to budget and I'm promised call backs with a resolution and nothing ever happens. I have spent over R300 calling and being told to hold on for long periods of time and then promised I will get a call back and nothing.

It is well over a month since my claim and they are just not bothered to resolve my problem or even give me a call to say we are still working on it. They are just not bothered.

The lady responsible for my claim Portia Semelane is not even bothered to resolve my problem as when I called her to explain my situation she says I must send her an email with my problem and I do so on the 25th of September and the response I get back from her is that I must call the sales department on the 27th of September.

I'm really worried as I have my car and my business insured with budget and if I'm struggling with a R2000 claim what is going to happen when its bigger things like an accident. Maybe it's time I shop for new insurance to avoid further disappointment.

I have never in my life experienced such service and I will definitely take this further.