TIME TO CHANGE OUR INSURANCE

Needed to lodge a claim as I had lost my car key and it need to be programmed at my home. My spare key could not be found. I tried calling Budget about 7 times from 08h15 and eventually got hold of someone at approximately 10h30. Called the emergency number which rang unanswered, they eventually answered and tried to transfer me to the claims department but the call was dropped. After eventually lodging the claim and this took 17 minutes from the time I was transferred the second time, was transferred to road assist, the call was dropped. It is now 13h20 and I am no further than I was at 08h00 this morning. No contact made with me, no sms, NOTHING !!!!!!