Thulani insurance claim

Insurances always making sure that they have a way of not to pay clients I was asked to send my quote now I was told that it's second hand quote disgrace when they advertise they sell all good words but empty promises I trusted budget insurance as the number one insurance company but I'm disappointed I will fix my car on my expense but never going back to them I just feel like not insuring after fixing my own car as it is useless to cover after the experience