Three weeks later and still waiting for a callback to finalise my claim

<p>Almost a month ago (May 2016) I logged a claim and I must say that it was finalised two days thereafter. However, I informed the consultant that I might not want the claim to proceed because I would explore the option of getting a quote to have my Iphone 5S fixed instead. he promised to call back the next day to finalise the claim. Yet...three weeks later and no callback...?</p>