1 reviews | Active since Apr 2010
threat of cancellation
last week I received a call from Lauren informing me that my policy would be cancelled as I am seen as a high risk, in our conversation, and I would suggest you all listen to the call, she confirms after i had requested, that this be sent in writing that it would be done during the course of the day, which it had not.<br> <br> she confirmed that i would be covered for this month and that I should find alternative cover - I asked that she put this all in writing so that I can understand the basis and dispute.<br> <br> <br> to date, still nothing, in fact, this may very well be a blessing since Budget Insurance is no doubt the worst insurance company I have ever dealt with and customer service is definitely lacking on their end.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voicemail.
We have requested that you are provided with the documentation; please expect correspondence from our claims offices soon.
We will also address the service failures and apologise for the inconvenience this has caused.
Regards,
The Budget Insurance Team
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voicemail.
We have requested that you are provided with the documentation; please expect correspondence from our claims offices soon.
We will also address the service failures and apologise for the inconvenience this has caused.
Regards,
The Budget Insurance Team
