LR
Lindsay R

1 reviews | Active since Apr 2010

10 Jun 2015, 11:45

threat of cancellation

last week I received a call from Lauren informing me that my policy would be cancelled as I am seen as a high risk, in our conversation, and I would suggest you all listen to the call, she confirms after i had requested, that this be sent in writing that it would be done during the course of the day, which it had not.<br> <br> she confirmed that i would be covered for this month and that I should find alternative cover - I asked that she put this all in writing so that I can understand the basis and dispute.<br> <br> <br> to date, still nothing, in fact, this may very well be a blessing since Budget Insurance is no doubt the worst insurance company I have ever dealt with and customer service is definitely lacking on their end.

0
Replies (1)
Budget Insurance
Budget Insurance's reply10 Jun 2015, 12:48
Official
Hello robertslk,

We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you on the number provided, unfortunately without any success and a message was left on your voicemail.
We have requested that you are provided with the documentation; please expect correspondence from our claims offices soon.
We will also address the service failures and apologise for the inconvenience this has caused.

Regards,
The Budget Insurance Team