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ashleyh A
1 reviews | Active since Aug 2017
14 Oct 2019, 14:33
*****s
Worse insurance ever I was in a accident with my car fuel was just over half a tank and the panelshop contacted me that my car is empty and they asked if they can put in fuel then I must just reimburse them coz the car must go for alignment... So I refused now my car is just standing they can't proceed I phone budget and got loads of stories must investigate so they can't help me What kind of insurance is this don't believe their clients since I'm with budget it's just poor **** service I get and I believe that fuel was taken from my car coz what the assessment centre send me and how I left my car and this blady towing companies got a bad record for steeling things from cars
Helpful (0)
Replies (3)0
Replies (3)
Budget Insurance's replyOfficial
14 Oct 2019, 14:47Hi Ashley,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply14 Oct 2019, 14:47
Official
Hi Ashley,
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We acknowledge receipt of your complaint.
We will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
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ashleyh A's updateReviewer Update
14 Oct 2019, 17:50Thanks on the feedback..
I received a call from the budget team it's just one think that really upset me the consultant that assisted got an attitude and I feel thats not the way
I received a call from the budget team it's just one think that really upset me the consultant that assisted got an attitude and I feel thats not the way
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ashleyh A's update14 Oct 2019, 17:50
Reviewer Update
Thanks on the feedback..
I received a call from the budget team it's just one think that really upset me the consultant that assisted got an attitude and I feel thats not the way
I received a call from the budget team it's just one think that really upset me the consultant that assisted got an attitude and I feel thats not the way
Budget Insurance's replyOfficial
15 Oct 2019, 11:59Update:
We note your feedback, thank you.
We are really sorry if you feel this way, that was not the intention.
We could however confirm that the fuel in the tank was not as stated in your complaint, and you were provided with photos to confirm the amount of fuel that was in your vehicle.
We did however offer to put a bit of fuel in your vehicle, and the decision was based on good faith.
We trust this matter is now concluded.
Kind Regards,
The Budget Insurance Team.
We note your feedback, thank you.
We are really sorry if you feel this way, that was not the intention.
We could however confirm that the fuel in the tank was not as stated in your complaint, and you were provided with photos to confirm the amount of fuel that was in your vehicle.
We did however offer to put a bit of fuel in your vehicle, and the decision was based on good faith.
We trust this matter is now concluded.
Kind Regards,
The Budget Insurance Team.
Budget Insurance's reply15 Oct 2019, 11:59
Official
Update:
We note your feedback, thank you.
We are really sorry if you feel this way, that was not the intention.
We could however confirm that the fuel in the tank was not as stated in your complaint, and you were provided with photos to confirm the amount of fuel that was in your vehicle.
We did however offer to put a bit of fuel in your vehicle, and the decision was based on good faith.
We trust this matter is now concluded.
Kind Regards,
The Budget Insurance Team.
We note your feedback, thank you.
We are really sorry if you feel this way, that was not the intention.
We could however confirm that the fuel in the tank was not as stated in your complaint, and you were provided with photos to confirm the amount of fuel that was in your vehicle.
We did however offer to put a bit of fuel in your vehicle, and the decision was based on good faith.
We trust this matter is now concluded.
Kind Regards,
The Budget Insurance Team.