They will make sure they don't pay your claims

I have a policy with budget insurance. My pertner was in an accident on the 8th of August 2018. The insurance company is doing everything possible not to pay the claim. That's how I feel its been 21 days now. They want one thing after the other. Everytime when they promise to give the report they postpone 2 weeks back they said they needed to speak to my pertner one more time. A week ago they said they need to speak to the 3rd party then the story was changed. Monday they said they will be done by the next day morning. Come morning I don't here from them. When I called they said the consultant was not available they will send him an email he still didn't come back to I called again they said something again he will call back. I called complaints the manager was not available about 2 hours later he calls me saying no sir sorry about that I'll ask the consultant to me the report today and I will send it today or tomorrow morning latest. Today I call them again I spoke to the manager he said he has the report but these one thing missing the police report. Then next thing I get a call from track that the insurance want the report on movement of the car. The list goes on and on. 1They to our complax were we stay to question the gate Man 2 They want wanted to confirm with someone from my pertner work place if his not driving the everyday

After 21 days we still at the same place we were on the 8 of August 2018

This tells me and everyone that's budget will go to moon and back not to pay your claims. And I know where we stand....