LR
Louise R

1 reviews | Active since Apr 2015

11 Nov 2015, 17:27

They're \cheap"i.e. they don't pay out!"""

My entire professional camera equipment was ****** in a house burglary on 19 Oct amongst other items. It has been a tiresome back and forth affair with this company trying to get a fair settlement. My main items were specified for a total amount of R37 520 & other unspecified items taken for the amount of R9155. This is NOT remotely what they want to offer me. They offered me a cheap camera deal kit (including a 3yr old camera model) worth R7932 to replace my kit worth close to R50 000! This kit also only included 3 or 4 items of which MUCH more was ******. I have been with Budget Insurance for many years now & this is only my 2nd claim. My 1st they *****ed me over when only paying out HALF my car's resell value. I was guaranteed by their call centre agent when routinely updating my policy that I would be paid out the exact amounts the items were specified for (regardless of increase/decrease in replacement value). This phonecall amongst many others have \disappeared"off of my account"

0
Replies (1)
Budget Insurance
Budget Insurance's reply12 Nov 2015, 15:13
Official
Hello enoughisenough2,

We acknowledge receipt of your complaint.

We confirm that the matter is being dealt with by our Internal Dispute Resolution department who will provide you with final feedback on the outcome of the matter soonest.

Regards,
The Budget Insurance Team.