They don't even deserve a single star.

My vehicle was in an accident on the 22nd of December, and then it was towed to Tugela panel beaters. On the 23rd I contacted Tugela and they told me that they were were closed until the 11th of January 2021. On the 24th I contacted budget to ask if they could cancel the claim and I will fix the car myself, because I need to be at work in Cape Town on the 28th of December. They agreed to cancel the claim, however I need to wait for the release letter, which gives me permission to take the car from the panel beater. On the 25th I call again, since I had not received any communication from them, now their Agent tells me that yes the claim has been canceled, however the release letter can only be issued on the 28th of December.