They don't care about what clients want, its all about them.

When joining budget insurance they ask you which date should they deduct the monthly insurance premiums and you give them a date that you are comfortable with. Now instead of them deducting that money from your account on the date you have given them, they then send you an sms every month informing you that in order to ensure that you stay covered they will be deducting the premium over 3 days, starting one working day prior to your debit order date. Who gives them a right to change the debit order date and collect the premiums earlier? And why was that never explained to me beforehand?