they dont care about their customers

im very much disapointed with the servic receivd from budget -register a claim in january early january was only approved late february took a month to authorised a claim -no one called to discuss the panel they refering me to the repairer that are over 90km away they dont have direct line you haveto call broker motor happy to get through i have been asking them to call me two weeks no call or no email to at least acknowledge .now busy driving the car with the side mirror that is keep on falling and almost got another accident yesterday cause ddnt see the other come coming from the passenger side -im very disgusted with their service --they dont give update with are the on keep follow up and making noise before they can value us.