Theft claim

I called budget insurance on the 12 of February to find out if they can help after i found my car wheels(All four) are gone. The first consultant(Bathabile) told me i am covered and hung up the phone on my ear while i was still waiting for the number to call from her. I called again and i was told am not covered but when i asked for the consultant who said am covered they told me they do not have anyone by that name. Then i asked to be transferred to a manager and to my suprise the manager(Devendrie James) told me that i got a lesson(from my ****** tyres) next time i take out a policy i should ask more question.(How cruel, insensitive was that) as if that was not enough to send me to a mental hospital,they decided to change my policy without discussing it with me. first.