The worst service received

I made a claim on Monday,a week later I’ve spoken to 6 different consultants all asking me the same questions and still no help. They first said my car will be towed to the panelbeaters (greenstone), but the panelbeater they assigned me to doesn’t tow cars. The second panelbeater same problem, so I had to make my own arrangements. I call the panelbeater (Automagic Midrand) they inform me that my parts are only coming on the 31st of June. I have to call budget insurance again and ask them for a courtesy car which should have been arranged when they told me to not drive my car because fluid came out when I hit the pole, this is information I have been giving them every time I call. This is my first claim with them and I must say the worst ever.