1 reviews | Active since Jul 2011
The worst of them all
After 8 calls to the call center Budget can still not supply the info requested.
Budget is also not honest with customer in regards to the products they offer. Budget says on its website that they provide certain cover, but when a customer inquires about this they are then passed onto a different "department". Well the truth of the matter is that it is not a different department but a whole different company by the name of the Innovation Group.
Do yourself a favor and see all the complaint against the Innovation Group. They are sitting below number 100 for their poor service. yet Budget find no problem with it to pass Budget's customers on to a company like this, and still pretending that it is a Budget insurance product.
Budget insurance is very dishonest and obviously does not care about customer service when they send customers to companies like Innovation group where service is non existent.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint.
Kind Regards,
The Budget Insurance Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your complaint.
Kind Regards,
The Budget Insurance Team.
Update:
One of our Customer Relation Specialists attempted to contact you to discuss your concerns, without success and there were no room to leave any voice message.
We are not sure what your complaint is about with reference to cover. Please bear in mind that we have different cover options and offers, which mean we might make use of partners who can or might facilitate different cover/cover options.
We will gladly discuss this with you and request that you contact our Customer Relation Specialist back to clarify your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
One of our Customer Relation Specialists attempted to contact you to discuss your concerns, without success and there were no room to leave any voice message.
We are not sure what your complaint is about with reference to cover. Please bear in mind that we have different cover options and offers, which mean we might make use of partners who can or might facilitate different cover/cover options.
We will gladly discuss this with you and request that you contact our Customer Relation Specialist back to clarify your concerns.
Kind Regards,
The Budget Insurance Team.
Update:
We have received confirmation that this matter is being dealt with by senior management at the Innovations Group and they will provide you with final feedback herein.
Kind Regards,
The Budget Insurance Team.
Update:
We have received confirmation that this matter is being dealt with by senior management at the Innovations Group and they will provide you with final feedback herein.
Kind Regards,
The Budget Insurance Team.