THE WORST INSURANCE CLAIM EXPERIENCE.

I have never thought after being With Budget Insurance for 4 years i would ever have to experience such, the insurance company said to have in place unspecified cover on my policy, so i lost my Nikon camera on the 17th of march and i phoned the company on the 19th of march to put up a claim as that camera was a gift from a previous relationship.

now bearing in mind that of course this is a portable possession that i was told even when i opened the policy that such also falls in the unspecified possession like if i even lost my handbag that facility would help regarding replacing something of that nature of course, i receive a call from a very ****y Budget agent named Joey, who tells me different & says to me that this was supposed to be a specified item that i should have advised of when i was taking up my policy, that time they took their premium on the 20th & have been successfully doing so for the past 4 years & now that i was suffered a loss, They are not wanting to live up to their Promise to always be there in my time of loss. i even went as far as to ask the agent that because i have imported hair for example which i cant claim for, if i maybe step out of the house & they snatch it from my head, would i have also had to specify all the hair i have so it can be covered? the same as they do not know how much is the current contents of my bag or wardrobe that i can loose in a fire or due to theft, because now they have to pay i must specify items because someone didn't do their job properly when i was taking the cover back. i really feel **** to, undermined & disrespected even from the harsh, contemptuous tone that Joey person subjected me to.

i am not only hurt now from loosing something that has the greatest sentimental value to me but i am also now doubting if really Budget Insurance caters what they promise to their customers, i have never been this disappointed at the service of what is supposed to be the biggest Insurance company in the country.