NM
Nelson M

1 reviews | Active since Feb 2024

29 Feb 2024, 07:36

The Worst experience with budget insurance

Worst experience I had with budget insurance. I had an accident and made a claim budget insurance took a whole month to conduct their investigation. After a month they told me that my claim was declined due to my negligence, I didn't apply brakes in that area before the accident happened. I asked for my tracker report which shows I was traveling 99 in a 60km zone. My contact with budgets insurance is over 40km of the normal speed zone. Their report says I was traveling over100km and when I ask them how did they get to that speed the guy said tracker report is not accurate. He even said my claim is high. After I come back from hospital they gave me courtesy car immediately they declined my claim they told me tomorrow I must return the vehicle to the rental place. Basically when your car has more value don't insure it with budget insurance because they will decline your claim. After being with them from my first car and on my second car I get accident they declined it not even paying half basically I was just giving them my money for all those years for nothing. That's my worst experience with budget insurance.

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Replies (5)
Budget Insurance
Budget Insurance's reply29 Feb 2024, 08:03
Official
Hi  Nelson, 

That is concerning to hear, and we would like to apologize for the service and experience. 

Our team will be in contact with you to discuss your concerns. 

Kind Regards, 
The Budget Team
NM
Nelson M's update29 Feb 2024, 16:09
Reviewer Update
Earlier on I received the email from budget insurance and this is their findings, The expert concluded that the vehicle was travelling at a speed of 87kmph, 5 seconds before impact and at this point. The speed then increased to 90kmph whilst the vehicle was negotiating the bend to the right. The driver/vehicle then accelerated to 100kmph within the next 1.5 seconds and to 117kmph during the last 1.5 seconds before impact. The expert found that impact occurred at 117kmph which is the reason why they declined my claim. What I don't understand is that the tracker report is 99km when the impact occurred with the data that was recorded on the moving vehicle, budget insurance expert was able to determine 117kmph on a stationary vehicle while the tracker data of moving vehicle couldn't pass 100 kmph. Which makes me wonder how accurate is this report?
Budget Insurance
Budget Insurance's reply29 Feb 2024, 17:25
Official
Hi Nelson, 

We understand your frustration, but your matter has been escalated to the relevant department. 

Kind Regards, 
The Budget Team
NM
Nelson M's update01 Mar 2024, 09:44
Reviewer Update
I will be waiting for their assistance thank you
NM
Nelson M's update01 Mar 2024, 10:43
Reviewer Update
Nothing has ever been good with my experience with budget insurance. After they declined my claim the guy who was assisting me said he lodge for my last premium refund to this day I'm still waiting for it what I don't understand is that immediately they send me an email saying my policy has been canceled. Now is back and forth.