The worst Claim handling ever

My first ever claim and this is easily the worst experience I have had. Post this I am definitely cancelling the cover. I have waited 9 days just for a resolution on the additional work on my car and I keep getting a run around. A Dellan Govender was supposed to call me and I have been waiting for days now.

I am told the assessor has referred to Claims. The note attached is the bumper was repaired before, which I have never done. The car was bought from MitMak as is.

Additionally, due to these delays in decision making, my courtesy car hire is lapsing this weekend and no one is giving me feedback on whether or not there will be an extension on this