CI
Chanelle I

1 reviews | Active since Mar 2014

08 Sept 2015, 12:36

The Worse Insurance Company EVER

I had an incident with my car back in June 2015. My claim was speedily processed and settled. They referred me to Auto Magic Bellville to have the damage repaired. 2 weeks, an excess of R4000.00 and car rental of R3000.00 (as I did not have car hire) later, my car was returned to me in a very bad state. The work that was done was extremely pathetic (orange peel, overspray, the COLOUR didn't even match my car's existing colour and just very bad workmanship) and on top of this my car was damaged while in their care. It had chips and dents all over and the front bumper even looked as if it was knocked against something. I was told to go to their assessment centre. I took my car there and was insulted. About a week after this

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Replies (1)
Budget Insurance
Budget Insurance's reply08 Sept 2015, 16:06
Official
Hello Miss Lisa21,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.

We acknowledge the frustration and have in the interim escalated the matter to the relevant Assessing Manager's for urgent intervention.

We assure you detailed feedback will be provided and we express our sincere apologies for all the inconvenience caused.

Kind Regards,

The Budget Insurance Team