NL
Nondumiso L

1 reviews | Active since Apr 2019

02 Apr 2019, 19:23

The prejudice in Budget Insurance

A client under Budget Insurance collided into me, on 1 December 2018.

The 83 year old man told me after the accident that he had been driving a long distance before he bumped into me and experienced a pressure on his leg which led him to accelerate instead of slowing down in order to allow me to turn because I was in front of him. I was driving on the right lane and as I was turning right, which was long indicated, the man came from behind and bumped the right side of my car and proceeded to collide into other objects like the street poles and trees and ended up stopping at the next traffic lights on the side of the oncoming traffic.

The 83 year old told me that he was visiting someone who lived in the next street where he was supposed to turn right.

We took photos and exchanged contact details, I called the man who then asked me to call his daughter who works at Budget insurance.

I forwarded the documents they requested. Only to have them reject my claim against them on the basis of “an unsafe right turn”, which was a normal right turn. Not a u-turn.

Telesure, the third party claim company, has been harassing me and calling me endlessly, sending me letters of demand, demanding that I pay for the damages of this man’s car because I was supposedly in the wrong.

Bare in mind I am not insured.

It is not fair that I have to pay for a car that collided into me. Budget Insurance has shown an un-ignorable bias and favoritism towards their client, especially considering the fact that I am a very young black woman.

I have had to struggle to find money to pay for my car and now they keep on harassing me with endless phone calls even after I have sent them all the emails that they have asked me to send.

It is not right that I have to be a victim of prejudiced. I hope someone can see this and assist me. Because I have asked them to take legal action against me. I refuse to pay the amount and account for actions I am not responsible for.

0
Replies (1)
Budget Insurance
Budget Insurance's reply03 Apr 2019, 07:47
Official
We acknowledge receipt of your complaint.

One of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards, 
The Budget Insurance Team