SM
Shana M

1 reviews | Active since Aug 2019

03 May 2021, 16:02

The most Unprofessional Service to date

Firstly it should be a -10 Rating.

On Tuesday the 24th of April 2021 i was involved in a motor vehicle accident. According to my knowledge I was covered with budget insurance needless to say the policy was cancelled before the accident happened......This however is not the complaint.

On the day I shared my insurance information with the 3rd party and to my surprise the 3rd party contacted you guys to log a claim against the policy at Budget.

My concern is who gave permission to budget insurance to share my private and confidential information with a 3rd party.Thus breaching the POPI ACT and is an invasion of my privacy.

I tried calling Budget to get clarity on this matter and Spoke to a guy named Theron who ensured that he could assist me-The moment i had questions i was transferred to a manager and was kept online for 20 min and then i was told a manager isn't available and i would be called back the same day.

Needless to say I am still awaiting the call back or email response for that matter with feedback.

I am out here to warn everyone about the unprofessionalism and incompetence that Budget insurance has proven.

0
Replies (1)
Budget Insurance
Budget Insurance's reply03 May 2021, 16:52
Official
 
 Hi Shana,


We would like to apologise for the service you have received.

We will escalate your matter to the Internal Dispute Department and they will contact you. 

Kind Regards,
The Budget Team