The Dismal Service Delivery From Budget Insurance

I have received the most disgusting and poor service ever from Budget Insurance. I have a service plan policy with them and I have submitted a claim. They required documents for the claim which I have given to them, But they incompetence has blinded them enough not to see the fact that the parts they require is on the quote given to them. They want it on the maintenance plan which VW has stated it cannot be there for the purpose of: (Please note the tension-er and roller is a part of the cam-belt similarly like the bolts etc it is not an individual part on its own therefore it won’t reflect individually on the maintenance table because it’s a part of the cam-belt. The maintenance table will pick up the cam-belt is due but will not list every single part which needs to be replaced when a cam-belt change needs to be done. However on the quote it gives a break down of every single part needed.) I have provided this reason on email in black and white but they have still given me issues. A service for a polo tsi 1.0 is costing R22000.00 and a service plan which I am paying for and was told that it will assist me with the service and my car will be fully covered has only paid me out R19500.00 This is pathetic, it leads down to misleading sales and the worse thing is the agent that was assisting me from budget doesn't respond to her emails nor does she provide feedback. I am still waiting for a call from her manager since 16/10/2024 @ 09:00am and its now 14:12 pm The incompetence and bad service has now costed me R2500.00 from a loan which i needed to take because I did not have cash on hand to give the dealership for them to release the car. I now have to incur debit because of the pathetic service delivery from budget insurance