The agent was so clear on the phone she did explain everything about the policy

The agent was so clear on the phone she did explain everything about the policy. I wanted to cancel my policy but after talking to her I don't see any need for cancelation. She also showed love and sympathy. We need agents like her in our country especially at this time, things are too much and people are going through a lot due to repo rates. Thank u so much lady I forgot her name