The agent was ***********, as she doesn't know anything about vehicles but hired at the vehicle warranty department under the budget insurance VAP, and I had to wait online while she asks her colleague is the part in question covered and the unfortunate p

The agent was ***********, as she doesn't know anything about vehicles but hired at the vehicle warranty department under the budget insurance VAP, and I had to wait online while she asks her colleague is the part in question covered and the unfortunate part even the colleague just went through a script, as the part i enquired wasn't listed on included nor excluded items that they cover. I'm very disappointed with them due to that, I would suggest they hire someone with vehicle parts experience as they will lose clients due to this. They should have told me they will revert back to me to ask in regards to the particular part from an expert, as car parts can be named differently but meaning the same thing.