DN
D N
1 reviews | Active since Nov 2018
05 Aug 2019, 12:28
TERRIBLE ********* AN D UNPROFESSIONAL SERVICE
Terrible *********** service and I now struggle to get assistance or to get errors they made fixed. That is why at the end youR claim get denied because of incorrect information made by Insurance company themselves I am not impressed. I clearly said my vehicle does not have tracker and yet the guy marked that it has. Secondly I clearly said I want car hire and again the guy marked it wrong.
How do you do the opposite of what was told???????? My Date of birth is wrong and does not align with my ID, are you blind?????? Get it sorted. NO TRACKING DEVICES IN MY CAR AND I WANT CAR HIRE AND FIX MY DOB While you are busy updating correct information, my paint used on my car is Automotive paint I have emailed you the vehicle inspection certificate as received from Glass fit, ensure it is CORRECTLY updated Don’t phone me email me only. I WANT EVERYTHING FIXED AS PER MY ANSWER YESTERDAY BEFORE 15H00 TODAY. YOU PEOPLE SERIOUSLY NEED TO FOCUS AND LISTEN WHAT A PERSON SAY.
I refuse to pay a higher premium as I clearly said I want car hire and have no tracker and the guy told me my premium include everything, I even repeated what he said and he confirmed I have car hire, but policy documents does not show that. You will add car hire and correct everything and no extra cost or I will report you to Ombudsman man. You are ********* and unprofessional
Go listen to your recordings and see how your staff lie and cheat to get deals
DON'T PHONE ME, EMAIL ONLY
Helpful (0)
Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
05 Aug 2019, 12:36We acknowledge receipt of your complaint.
Kindly be advised that your concerns have been escalated to the relevant management team and a request has been made that contact be made in writing only.
Kind Regards,
The Budget Insurance Team
The Budget Insurance Team
Budget Insurance's reply05 Aug 2019, 12:36
Official
We acknowledge receipt of your complaint.
Kindly be advised that your concerns have been escalated to the relevant management team and a request has been made that contact be made in writing only.
Kind Regards,
The Budget Insurance Team
The Budget Insurance Team
DN
D N's updateReviewer Update
05 Aug 2019, 13:10Best of all, I got the below email stating they corrected this and my premium has increased. How can you be so dishonest to punish clients for your incompetence. You will not increase anything.
See email below. My responses are in caps lock. You better understand this very clear. You are disgusting and should be ashamed of yourselves. YOUR MISTAKES AND I MUST PAY- NO!!!!!!!!! NOTHING INCREASE AND YOU WILL GIVE ME CAR HIRE AT THE SAME PREMIUM AGREED TWICE BY YOUR CONSULTANT
IF YOU STILL STRUGGLE I WILL ASK OMBUDSMAN TO HELP, ALL CALLS ARE RECORDED RIGHT??
WHAT ABOUT ALL THE OTHER ERRORS????? DOB AND NO TRACKER???????????????????????????
See email below. My responses are in caps lock. You better understand this very clear. You are disgusting and should be ashamed of yourselves. YOUR MISTAKES AND I MUST PAY- NO!!!!!!!!! NOTHING INCREASE AND YOU WILL GIVE ME CAR HIRE AT THE SAME PREMIUM AGREED TWICE BY YOUR CONSULTANT
IF YOU STILL STRUGGLE I WILL ASK OMBUDSMAN TO HELP, ALL CALLS ARE RECORDED RIGHT??
WHAT ABOUT ALL THE OTHER ERRORS????? DOB AND NO TRACKER???????????????????????????
Good day Mrs D Nel,
Thank you for your email regarding car hire.
We have made the requested changes to your policy and would like to confirm the following:
The car hire added onto the policy is in the event of both theft and accident.- YES BOTH
Kindly be advised that this is our standard car hire offer, should you wish to increase or change the details of the cover the below options are available to you. STANDARD CAR HIRE IS FINE
We will deduct the premium of R943.12--(NO NO NO ) from your Standard Bank account, account number ending with 8161 on 26/08/2019. NO, YOU WILL NOT INCREASE MY MONTHLY PAYMENTS DUE TO YOUR STAFF INCOMPETENCE. LISTEN TO YOUR RECORDINGS, I EVEN REPEATED TWICE TO THE GUY ASKING ( IS THE R516-21 INCLUDING CAR HIRE AND HE SAID YES IT IS FOR EVERYTHING, SO YOU WILL NOT INCREASE ANYTHING. SAME PREMIUM PAYABLE OF R516-21 INCLUDING CAR HIRE AS PER DISCUSSION WITH YOUR CONSULTANT. I REFUSE AND WILL REPORT YOU TO OMBUDSMAN IF YOU DARE TO PUNISH ME FOR YOUR INCOMPETENCE.
This premium consists of the following:
R597.33 Premium due - Opel Corsa Lite. NO EXTRA CHARGES IT IS YOUR MESS FEE- FEE REMAIN- R516.21
R340.77 Premium due - Home Contents.
R 2.02 SASRIA fee.
Please be advised that a pro rata premium of R70.44 will be deducted on the 05/08/2019 for the change in premium as a result of adding the car hire. NO IT WAS ALL INCLUDE IN THE PAYMENT ALREADY DEDUCTED-NO EXTRA FEES OR WE CAN LET THE OMBUDSMAN ASSIST
Your policy number *** as well as our short code BUDGET INS which is our deduction description, will appear on your bank statement when we debit your account.
You can be assured that we will not amend your bank account details without your consent.
An updated policy schedule, reflecting your requested change, will be sent to you shortly.
Please be advised that our standard car hire offer in the event of an accident covers you for a rental car until your car is repaired, up to a maximum of 15 days, and in the event of theft, the maximum would be 27 days.
We can also offer you an extended car hire option which increases your maximum to 30 days car rental in the event of an accident.
Kindly note the possible quotes below for car hire.
15 days- Accident and 27 day Theft:
Should you require any further assistance kindly contact us.
Kind Regards
Letisha Leigh Iyer
Retentions consultant
Budget Insurance
Tel: ***
DN
D N's update05 Aug 2019, 13:10
Reviewer Update
Best of all, I got the below email stating they corrected this and my premium has increased. How can you be so dishonest to punish clients for your incompetence. You will not increase anything.
See email below. My responses are in caps lock. You better understand this very clear. You are disgusting and should be ashamed of yourselves. YOUR MISTAKES AND I MUST PAY- NO!!!!!!!!! NOTHING INCREASE AND YOU WILL GIVE ME CAR HIRE AT THE SAME PREMIUM AGREED TWICE BY YOUR CONSULTANT
IF YOU STILL STRUGGLE I WILL ASK OMBUDSMAN TO HELP, ALL CALLS ARE RECORDED RIGHT??
WHAT ABOUT ALL THE OTHER ERRORS????? DOB AND NO TRACKER???????????????????????????
See email below. My responses are in caps lock. You better understand this very clear. You are disgusting and should be ashamed of yourselves. YOUR MISTAKES AND I MUST PAY- NO!!!!!!!!! NOTHING INCREASE AND YOU WILL GIVE ME CAR HIRE AT THE SAME PREMIUM AGREED TWICE BY YOUR CONSULTANT
IF YOU STILL STRUGGLE I WILL ASK OMBUDSMAN TO HELP, ALL CALLS ARE RECORDED RIGHT??
WHAT ABOUT ALL THE OTHER ERRORS????? DOB AND NO TRACKER???????????????????????????
Good day Mrs D Nel,
Thank you for your email regarding car hire.
We have made the requested changes to your policy and would like to confirm the following:
The car hire added onto the policy is in the event of both theft and accident.- YES BOTH
Kindly be advised that this is our standard car hire offer, should you wish to increase or change the details of the cover the below options are available to you. STANDARD CAR HIRE IS FINE
We will deduct the premium of R943.12--(NO NO NO ) from your Standard Bank account, account number ending with 8161 on 26/08/2019. NO, YOU WILL NOT INCREASE MY MONTHLY PAYMENTS DUE TO YOUR STAFF INCOMPETENCE. LISTEN TO YOUR RECORDINGS, I EVEN REPEATED TWICE TO THE GUY ASKING ( IS THE R516-21 INCLUDING CAR HIRE AND HE SAID YES IT IS FOR EVERYTHING, SO YOU WILL NOT INCREASE ANYTHING. SAME PREMIUM PAYABLE OF R516-21 INCLUDING CAR HIRE AS PER DISCUSSION WITH YOUR CONSULTANT. I REFUSE AND WILL REPORT YOU TO OMBUDSMAN IF YOU DARE TO PUNISH ME FOR YOUR INCOMPETENCE.
This premium consists of the following:
R597.33 Premium due - Opel Corsa Lite. NO EXTRA CHARGES IT IS YOUR MESS FEE- FEE REMAIN- R516.21
R340.77 Premium due - Home Contents.
R 2.02 SASRIA fee.
Please be advised that a pro rata premium of R70.44 will be deducted on the 05/08/2019 for the change in premium as a result of adding the car hire. NO IT WAS ALL INCLUDE IN THE PAYMENT ALREADY DEDUCTED-NO EXTRA FEES OR WE CAN LET THE OMBUDSMAN ASSIST
Your policy number *** as well as our short code BUDGET INS which is our deduction description, will appear on your bank statement when we debit your account.
You can be assured that we will not amend your bank account details without your consent.
An updated policy schedule, reflecting your requested change, will be sent to you shortly.
Please be advised that our standard car hire offer in the event of an accident covers you for a rental car until your car is repaired, up to a maximum of 15 days, and in the event of theft, the maximum would be 27 days.
We can also offer you an extended car hire option which increases your maximum to 30 days car rental in the event of an accident.
Kindly note the possible quotes below for car hire.
15 days- Accident and 27 day Theft:
Should you require any further assistance kindly contact us.
Kind Regards
Letisha Leigh Iyer
Retentions consultant
Budget Insurance
Tel: ***