IM
Ishmael M
1 reviews | Active since Jun 2019
02 Dec 2020, 15:00
Terrible Service...Extremely Difficult and Unhelpful Consultants
Claim handling process is riddled with extreme bias.Assessor submitted inaccurate assessment report on an inspection which was not physically inspected.The Assessor re**** on the Assessment Report compiled a year ago and failed to inspect to verify the conditions.The Insurance through its unhelpful and hostile consultants accepted such defective assessment report.Bad service to client.Would never recommend Budget Insurance.They go out of their way to find any flimsy reason to decline a valid claim
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Replies (2)0
Replies (2)
Budget Insurance's replyOfficial
02 Dec 2020, 15:38Hi Machini,
We would like to apologise for the service.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
Budget Insurance's reply02 Dec 2020, 15:38
Official
Hi Machini,
We would like to apologise for the service.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
We would like to apologise for the service.
Our team will be in contact with you to discuss your concerns.
Kind Regards,
The Budget Team
IM
Ishmael M's updateReviewer Update
07 Dec 2020, 19:20Budget a Insurance continues with pathetic service.The above apology Is in sharp contrast with the persistent horrible service.On 3 December 2020 I was given an email address where I should direct my complaint .I aut****d email on the said date, submitted a follow up email on 7 December 2020 to no avail.Interesting developments on my claims is that An assessor was dispatched on Thursday 3 December and inspection done on the stated date.I received an email from consultant on 7 December @ 12:00pm advising that they are waiting for assessors report and the outcome will be issued latest on Tuesday,8;December.The email sharply and materially contradicted the letter submitted to me earlier this morning @8:22am.The letter related to the outcome of my claim.My claim according to the referred letter was rejected on 7 December 2020.According to the email referred to above,Budget is awaiting assessors report and outcome will only be issued on 8 December.You be the judge?I have escalated the latter concern to the highest office at Budget and I have been completely ignore.Legal recourse is definitely the last option in this excruciating experience.
IM
Ishmael M's update07 Dec 2020, 19:20
Reviewer Update
Budget a Insurance continues with pathetic service.The above apology Is in sharp contrast with the persistent horrible service.On 3 December 2020 I was given an email address where I should direct my complaint .I aut****d email on the said date, submitted a follow up email on 7 December 2020 to no avail.Interesting developments on my claims is that An assessor was dispatched on Thursday 3 December and inspection done on the stated date.I received an email from consultant on 7 December @ 12:00pm advising that they are waiting for assessors report and the outcome will be issued latest on Tuesday,8;December.The email sharply and materially contradicted the letter submitted to me earlier this morning @8:22am.The letter related to the outcome of my claim.My claim according to the referred letter was rejected on 7 December 2020.According to the email referred to above,Budget is awaiting assessors report and outcome will only be issued on 8 December.You be the judge?I have escalated the latter concern to the highest office at Budget and I have been completely ignore.Legal recourse is definitely the last option in this excruciating experience.