MC
Monita C

1 reviews | Active since Mar 2013

16 Feb 2017, 09:15

Terrible service yet again

<p>This is the 3rd review I am writing about Budget insurance and I am really not happy with the service I am getting. This insurance I took out because I got a good premium compared to others but I am going to review this again and find another insurance as well as continue to write bad reviews about them because I am sure other people have experienced the same.</p> <p>I cannot believe that you just deduct crazy amounts from my account for no good reason and not the agreed upon debit order. I already had an issue with you when in December you took different amounts, then your consultants not knowing what they are talking about and not this again.</p> <p>I am then the one that has to deal with unpaid debit order charges from my bank and the ridiculous amounts you take for when debits also dont go through and yet it is you who debit on wrong dates, and not correct amounts!</p> <p>This is complete ****!!!!</p>

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Replies (2)
Budget Insurance
Budget Insurance's reply16 Feb 2017, 09:35
Official

Thank you for bringing this matter to our attention.

Kindly be advised that the matter has been escalated to the relevant team who will be in contact with you to address your concerns.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply21 Feb 2017, 13:43
Official

Dear Miss Carolissen

Kindly be advised that we have received confirmation from the Manager in our Underwriting Department that your concerns have been addressed and resolved.

We wish to thank you for your patience in this matter.

Kind Regards

The Budget Team