Terrible service when submitting a claim...

Item: Budget Insurance
Rating: 1
Author: ALETTA K

I am very disappointed in the service I have received in regards to my claim. My car had already been assessed on the 30th of December at 10am. Up until now I could not get hold of my claims consultant (Tracy) for feedback , This morning I phoned in again and was once again told that Tracy is busy and cant assist me but she will get back to me in a day or two. Their service level agreement is 48 hours, and it has now been nine days. The accident occurred on Christmas day and Budget has not made the situation any easier for us.

Helpful (0)

Replies (2)

Budget Insurance's replyOfficial

08 Jan 2020, 12:14

Hi Alleta,

We are sorry to hear about your service experience.

However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Team

Budget Insurance's reply08 Jan 2020, 12:14

Official

Hi Alleta,

We are sorry to hear about your service experience.

However, one of our Customer Relation Specialists will be in contact with you to discuss your concerns.

Kind Regards,
The Budget Team

Budget Insurance's replyOfficial

15 Jan 2020, 12:29

Thank you for allowing us the opportunity to assist you.

We can confirm that your claim was finalised and that our claims department will be in contact with you to discuss the finalisation.

Regards,

The Budget Team

Budget Insurance's reply15 Jan 2020, 12:29

Official