Terrible service from Budget Insurance and Renewit Greenstone

This complaint is regarding the handling of my claim and the quality of repairs conducted by RenewIt Greenstone, as well as the lack of response from my insurance company Budget Insurance regarding multiple queries I raised.

1. Delays in Claim Handling After submitting my claim last year, Budget Insurance took almost a month to secure a repair centre to take my vehicle. Once the vehicle was finally sent to RenewIt Greenstone, the repair process involved further delays and poor communication. Throughout this process, customer service was extremely disappointing, with numerous instances where emails and requests for updates were not responded to.

2. Missing SD Card When my vehicle was returned after repairs, I noticed that the SD card from my vehicle was missing. I immediately reported this. RenewIt Greenstone denied removing it, and I escalated the matter to Budget Insurance. Despite sending multiple emails up until August 2025, I received no meaningful follow-up or resolution.

3. Reason for Delay in Further Escalation I was unable to pursue the complaint further at the time due to personal circumstances. I was out of the country in September 2025, and shortly after my return, my husband was admitted to hospital on 1 October 2025 and discharged in December 2025. He was then readmitted in the third week of January and remains in hospital to date. I have medical records to support this, which explains the delay in formally escalating this complaint.

4. Concerns Regarding Repair Work by RenewIt Greenstone

I have since discovered several issues that raise serious concerns about the work performed:

RenewIt Greenstone quoted Budget Insurance for a brand new door, however a second-hand door was installed instead. The paintwork also clearly indicates this.

The wheel from the damaged front side appears to have been moved to the back, rather than being replaced as expected.

Since the repair, I have had an ongoing tyre pressure issue, requiring me to refill the tyre pressure daily.

When I raised this issue and the vehicle was taken back for inspection, the wheels were simply rotated rather than properly repaired or replaced.

The panel near the headlight on the front side is popping out, indicating the repair work was not completed properly.

5. Impact on My Insurance Premium

Despite the concerns above, my insurance premium was increased due to the claim, based on the invoice submitted by RenewIt Greenstone. However, the repairs that were invoiced do not reflect the actual work done on my vehicle.

I therefore request the following:

A full investigation into the repairs carried out by RenewIt Greenstone.

Clarification on why a new door was invoiced but a second-hand door appears to have been fitted.

An inspection of my vehicle to address the ongoing tyre pressure issue and faulty panel work.

A response regarding the missing SD card.

A review of the increase in my insurance premium, given the concerns regarding the accuracy of the repair invoice.

A formal explanation for the lack of response to my emails sent up until August 2025.

I would not recommend either companies as Renewit Greenstone portrays a front that their work should not be questioned and pushes the blame to my insurance company

My contact number is *** - only supervisors or of higher position to contact me.