Terrible Service from Budget Insurance

Budget insurance organized me a courtesy car after registering a claim since Monday. My policy states clearly midrange car with engine capacity 1.6L but Budget is offering me i10 the same car which they offer in group A. I called their service centre and they always put me on hold then after 10 minutes they hang up. I tried several times with different consultants.

I wrote an email to dispute on Monday and no respond yet or assistance. I'm without a car and they were charging me monthly for courtesy car policy.

Today is day 3 with no assistance at all. I'm so upset and frustrated.

My policy for courtesy car is not an i10 but medium range car. Not a small car with big engine capacity.