iB
ingrid B
1 reviews | Active since Sept 2010
28 Jan 2015, 13:03
Terrible Service from Budget Insurance
They broke into our home in October 2014. We have now been waiting for 3 months for our claims to be paid out. They want to replace all my jewelry with vouchers(which we still haven't received) but by this time most of my jewelry have been replaced by gifts I got from friends and family for Christmas and my birthday. I tried to phone twice and they now can't find my policy and have cut of my line both times.
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Budget Insurance's replyOfficial
28 Jan 2015, 15:12Hello IC86,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We have certainly not made the process easy for you and assure you that the lack of response/feedback will be addressed on an internal basis.
The outcome will also be communicated to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We have certainly not made the process easy for you and assure you that the lack of response/feedback will be addressed on an internal basis.
The outcome will also be communicated to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Budget Insurance's reply28 Jan 2015, 15:12
Official
Hello IC86,
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We have certainly not made the process easy for you and assure you that the lack of response/feedback will be addressed on an internal basis.
The outcome will also be communicated to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to address the concerns raised.
We have certainly not made the process easy for you and assure you that the lack of response/feedback will be addressed on an internal basis.
The outcome will also be communicated to you as soon as possible.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The Budget Insurance Team