SM
S'busiso Malope

1 reviews | Active since Apr 2020

23 Apr 2020, 14:13

TERRIBLE SERVICE BY BUDGET INSURANCE

Budget Insurance,

I called to alert them that premium were not deducted for the month of April 2020. I spoke to their agent and indicated that the date for permium is 16 April. I then made an arrangement for immediate debit of my account to ensure cover. Today I get a call to say there is no arrangement. I referred two agents to the fact that an arrangement was made for immediate payment. the first agent insisted that there is no arrangement. the second called and I explained the samething and I indicated to both of them arrangement was made and that I also requested for change of address. the second one drop the call as I was explaining. What a terrible experience with a company that I regarded to be good!!!! I am so disappointed

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Replies (2)
Budget Insurance
Budget Insurance's reply23 Apr 2020, 14:22
Official
Hi S'busiso,

Thank you for your feedback.

We will be in contact to address your concerns.

Regards,

The Budget Team

Budget Insurance
Budget Insurance's reply28 Apr 2020, 16:06
Official
Hi S'busiso,

Thank you for allowing us the opportunity to assist you.

We can confirm that we have been in contact to assist with the policy changes.

Please accept our apology for any inconvenience that was caused.

Regards,

The Budget Team