lL
lpshatlella L

1 reviews | Active since Mar 2017

27 Mar 2017, 19:49

Terrible Service by Budget Insuarance

<p>We took insuarance for our car with budget insuarance in june 2016 for our car. We had been paying our premiums without any single non payment or late payment. My car was bumped by a driving school truck and l put a claim with budget. We did an assessment a day after the accident and a consultant called Kurt Shellar called us asking that we email documentation like license. We emailed the documents as required directly to Kurt Shellar on ********** after some days we phone to follow up only to be told by a different consultant that there is no documents on the system, he said we must email to the claims email address. We emailed the documents immediately and did a follow up after after 3 days and still told again by a different consultant that there is no documents. We emailed the documents for the forth time till today we never heard from budget. </p> <p>They told us the claim takes 6 days it now almost a month. We are tired of phoning budget and being told nothing. This is a parthetic insuarance company, instead there sales consultants are calling us everyday trying to sale new policy to us. This company is only concerned about taking peoples money only.</p> <p>I advise consumers to stay away from budget insuarance. </p> <p>My claim number is ********** 24 1. All details that budget needed was given to them but they simply just do nothing.</p>

0
Replies (3)
Budget Insurance
Budget Insurance's reply27 Mar 2017, 20:02
Official

Thank you for bringing this matter to our attention

Kindly be advised that we will escalate the matter to the relevant team who will contact you during business hours to address your concerns

Kind Regards

The Budget Team

lL
lpshatlella L's update28 Mar 2017, 19:31
Reviewer Update

Today budget contacted us and provided details of the Body repair centre we must take our car. The matter have been resolved. Thank you very much.

Budget Insurance
Budget Insurance's reply29 Mar 2017, 11:42
Official

Dear Limakatso

Thank you so much for the positive feedback.

We will be delighted to convey your kind words to all involved.

Kind Regards

The Budget Team