Terrible service and don't help their customers when in need!

I have been trying to cancel my policy with Budget, but I'm not getting through. When I call their number, the AI responds and puts me through to an agent, but they hang up the phone on my ear. When I send emails, they ask me to call the very same number where my calls are hung up. I'm so frustrated now.

Earlier in November 2025, I got into an accident and was hit from the rear. The towing truck people (JML Towing) who were on scene tried to **** me and wanted to take my car to their workshop in Wynberg, when the agreement was that they would drop me off at home with my son. The guy who was meant to drive us home suddenly wanted to change what we had agreed on and said his boss said they had to take my car to their workshop. He said this while we were on the M1 and the car was in motion, and they had already towed my car! After all the commotion and back and forth, I had no other choice but to drive my son and me back home after we asked them to untow the car.

Now I want to cancel my policy with them, but they are unresponsive. Yet they are never late on debit orders; they are very good at taking money from people's accounts, but offer appalling service when they have to help.