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prabashnie.naik prabashnie.naik

1 reviews | Active since May 2016

13 May 2016, 05:35

Terrible service all round...What a nightmare

<p>I had an accident at the end of March, logged in the claim. Waited forever for the panel beaters to get to me, finally when they did got an appointment for the end of April. Radio was also stopped working from the day of the accident, but want me to log a seperate claim as radio was not "factory fitted", the radio is included in my policy. I receive my car back in a terrible condition, dusty and dirty, I though panel beaters where supposed to clean your car for you. The accident was not my fault, so Budget is supposed to be claiming from the 3rd party. To date I have not had a call from them regarding this. I guess you pay for what you get Budget Insurance means Budget Service. The reason why we take insurance is when we have an accident the insurance company makes your life easy not a living hell. Policy ***</p>

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Replies (3)
Budget Insurance
Budget Insurance's reply13 May 2016, 07:18
Official

Thank you for bringing this matter to our attention.

We note that several aspects regarding the claims process did not go according to your expectation and we have therefore escalated your complaint to the revelant team managers in the different areas to look into the matter and arrange for you to be contacted during the course of today.

We sincerely apologise for the frustration and inconvenience caused.

Kind Regards

The Budget Team

pp
prabashnie.naik prabashnie.naik's update16 May 2016, 05:41
Reviewer Update
Thank you for getting back, however the radio issue is still not sorted out and would not have been sorted out had I not posted the complaint. I know that I said that I would take it to someone to assess but I am not going to do that as I have told you about my radio weeks ago and you did nothing. So you get someone to come to my work or I am taking it to Auto Magic tomorrow for them to fix some issues. They are going to have the car for the day, so you get someone to go there and assess it. I have already said this time and time again the radio stopped working after the accident. I have just one question, why is it that you so quickly respond to Hello peter complaints but not e-mail complaints?
pp
prabashnie.naik prabashnie.naik's update16 May 2016, 05:42
Reviewer Update
Thank you for getting back, however the radio issue is still not sorted out and would not have been sorted out had I not posted the complaint. I know that I said that I would take it to someone to assess but I am not going to do that as I have told you about my radio weeks ago and you did nothing. So you get someone to come to my work or I am taking it to Auto Magic tomorrow for them to fix some issues. They are going to have the car for the day, so you get someone to go there and assess it. I have already said this time and time again the radio stopped working after the accident. I have just one question, why is it that you so quickly respond to Hello peter complaints but not e-mail complaints?