Terrible Service

After my last post. I have decided to Go to their offices as my claim got lost in their system. Lanie and Hendrik and Chris assured me that my claim will n sorted out by this week. Chris came out on Wednesday the 29.12.2015 to do the inventory and when I asked him he said they will ensure my claim gets prioritised and will be finalised by today 06.01.2016. I got an sms yesterday to state my claim will n validated on the 12th of January 2016. More than a month later all my calls my time and my petrol expenses that I have incurred due to BUDGET...I left a message yesterday n today for someone to explain to me what's the hold up but with no luck.TERRIBLE SERVICE from the manager's so how can you expect the admin staff to be efficient!!!! Fighting a losing battle next now I the ombudsman hopefully more luck there....