Terrible Service

On 13 July 2020 my roof was damaged due to severe weather conditions. I immediately lodged a claim with Budget at 13:30. I was advised that a consultant would be in contact with me within an hour. Afte receiving no feedback, I contacted budget at 14:30, 15:30, 16:30, 17:30 and 17:55. I was advised during each call that the supplier will contact me in the next 20 or 30 mins. At 18:00 a consultant advised me that she is not sure if the supplier will send anyone out now, and if I know of anyone that can fix the roof in the meantime?? After this call, I received an SMS from the supplier that they would contact me the following day. It is storming in CT with Gale force winds, part of my roof is open with rain pouring in. At this late hour I am calling around trying to find someone to fix the roof. I am disappointed in the terrible service I received and will be cancelling my policy immediately.