TERRIBLE SERVICE

I have never claimed anything from these people and have been loyal in my payments to date. I put in a claim for a tyre burst and its been a days now that the car was towed away from me to their yard and they have NOT even called me once to at least share the status of the claim and now its been 3 days of waiting for them to send my car. I hate this company with all the fibres in my body and my worry is that no one seems to be professional when you call them and always promise to call you back everytime but never do that after I called them. @BUDGET all i want from you now is my car and we can cancel the policy after that.

I tried to escalate the ssue with "thier" supervisors todate none of them have called back nor tried to resolve the issue. Its worrying that a small thing like this is handled this bad imagine if it was bigger then this...... I really hate the way you treat your customers