Terrible service

Budget insurance is the worse insurance ever , I purchased 2021 Ford ranger wild track in 2022 never never missed an installment infact o even upgraded my cover to commercial to as i was beginning to use it sometimes to travel for business meetings

March 28 2023 at 20:00pm I got in to a car accident I called them submitted everything they needed from accident report a clear accident to solve I was given Yasheen Basnath as Accident claims processor of which he failed to called on many occasions He failed to address and be specific on thing like instalments on whether i pay for vehicle or not while pending i even sent an email he never rep**** he only rep**** only on the last days , on many times failed to conduct his probe on his probe he looked for all reasons why they as Budget should not pay,

they looked for the petty thing which made no sense they took a month to go over my claim to finalize it with poor communication they never called the days they said they'd call then a month after waiting they calling asking saying they want proof of my previous insurance un interrupted cover

The call they referring to in exact words these were their questions

Do you Have Comprehensive insurance? Me : No Them : In the last 60 days were you "Noted" as a driver of a comprehensively insured vehicle? Me: Yes

And I was indeed noted as a driver of a car have been comprehensively insured I've got all the evidence to that .

But now they changing the statement to a statement that says I said I had uninterrupted insurance cover nolonger about me being noted as a driver of a vehicle that is insure

Fast forward I then disputed my claim I was promised a 10 days turn around time I was given Consultant by name of Tebogo Mahlo she was very Kind however She has never Called since the day of the dispute and its day 30 today of dispute when I call I'm told to drop the call a note has been left for Tebogo she will revert back to me on the other hand its now 3rd month paying R14000 and R3000 (R17k) monthly on a vehicle that's with them on a policy pending last month I bought 2 new vehicles and I struggled to get insurance because of their open case this thing is ruining my life while budget busy selling false information on our social platforms about reliable services