Terrible service

I took out a policy effective the 14/08/2015, with the arrangement of the 1st debit order to go off on the 20/08/2015. The debit order went off on the 18/08/2015 because the stupid sales consultant Randal did not change the date to accommodate his promise to me. They admitted the error was on their side when I called them but no one is taking accountability for this as I have tried to call with no one calling me back. Kamino promised that someone will call me back by COB on the 20/08/2015 but no one has, instead some *********** Ryan from their customer services department cannot even reassure me that the matter will be resolved when I eventually made the follow-up. They have again taken another debit order yesterday - that's all they know whereas my query has not even be resolved. I want this **** policy cancelled, you are not supposed to be in business and I want all my money refunded!!!