Terrible Service

<p>I have cell phone insurance with budget, my phone has recently been ****** and put in a claim as one does, It took them 4 days to get back to get back to me whereby I was told that they need to deduct Julys instalment first before they can process the claim (Thus was verified by the 3rd phone call as the first two consultants said it was not necessary as my payments are up to date), once they have done that I noticed that it is more than what it usually is , I called the call centre AGAIN where I was told that my premium has gone up and a letter was sent to me in May (Posted) no email notification , nothing. ALSO with the premium going up only after 11 months my excess is sure to go up as well. I STILL have not heard anything regarding my claim which was submitted on Wednesday morning. (I have in the meantime also been told I cannot have a cash pay-out but I have to take the device, which would have been fine was it a day or two but I have now gone and purchased another phone in the interim. I have to keep calling them and following up, On Friday I was told that the manager needs to sign off on the claim but she is in a meeting the whole day so it will not be finalised anytime soon.</p> <p>I have called again this morning where nobody was able to help me, I am still waiting on a call back!</p> <p> </p> <p>Terribly disappointed with their service!!</p> <p> </p>