Terrible service.

Terrible service and communication. This is the 3rd week since the claim and our claim is still not resolved. Our vehicle was in a accident in the parking lot while I was in the shops. The car was knocked up the curb and probably has some internal damages as well. Yesterday my husband got a call not from the insurance but from the panel shop and got told they specialize in vehicles who will be written off to try and save it by repairing it. My question is why when we asked to get a second option at another panel shop we got told no we have to do what the insurance tells and sends us. Why???? Because it would get written off should another panel shop assess it. So now the vehicle is supposedly going to get repaired and we should drive around with a unsafe vehicle that should have been written off. Mind u that I use the vehicle in the week with my kids. You guys are quick to deduct monthly payments but when it comes to claims we always have issues. I have insurance for my vehicle with miway and never had this type of issues and they communicate the correct way. Apparently I'm not listed on the insurance as well yet when I signed my husband up for it I added my details, he called and gave them permission to speak to me but still no call from them. Pathetic service and communication. We will definitely not recommend this to anyone especially because they make things difficult instead of easy for the customers. We are honestly fed up, todayy husband asked to speak to a manager and was told they cannot guarantee someone will call today but they'll put through a request. This has really been the worse unpleasant experience, we are also without a vehicle for so long yes we did not opt for the secondary vehicle when the vehicle is damaged because it costs extra but also then see that u simplify the process for the customer and make it less frustrating.