Terrible service!

Hi

I have a third party claim due to being involved in an accident with one of budget insurance clients and it has been 3 weeks since the accident.. My vehicle is in a yard and accruing storage costs.. I had to arrange for the vehicle to be towed myself and even though I have the invoices the consultants merely say in a happy tone that they will not be held liable. My car is only mode of transport and I now have to hire a vehicle and even this cost they say they won't be liable for. I am undergoing major financial stress and after trying to get them to take my vehicle which is currently un drivable to be assessed at 1 of their centre's they said a consultant will call me within 48hrs.. Of which I received no call or follow up. When I called them to enquire when will the assessment be scheduled.. They said only after their clients claim is finalized of which they cannot provide any time indication of... Pathetic service!!! 3 weeks and on going without any progress and it's made pretty clear that the 3rd party is the least of their priorities.

Won't recommend budget insurance to anyone..