1 reviews | Active since Apr 2017

21 Apr 2017, 09:05

terrible service!!

<p>I insured my car with budget insurance with the purchase of my citi golf.</p> <p>In novemeber i was in a accident. </p> <p>Car was towed by Cobra towing, damaged by the towing company further, they smashed out my windscreen that was in a perfect condition, and dented in my roof with a large dent that looked like they dropped a pole on my car.</p> <p>The car was then recived by Auto Vision panel beaters.</p> <p>Stood there for more than a month before any repairs had even started, and even after starting took them a furtger 3 month to get anything done, blaming the assessor, blaming budget insurance for the delays, </p> <p>My car as my only form of transport was latter released to me, incomplete but drivable, so that i could get to work with out forking out everyday just to get to work.</p> <p>The car has still got issues that are due to the work done on the car. Oil leaks, poorly fitted door, CV issues, ruined paint work, damaged tires from miss fitted fender and so the list grows.</p> <p>I have made numerous complaints to all parties involved, only to be shrugged off, got their money now tgey dont care.</p> <p>I am at a lose for words with my disappointments and distrust towards towards the parties involved.</p> <p> </p>

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Replies (3)
Budget Insurance
Budget Insurance's reply21 Apr 2017, 09:39
Official

Thank you for bringing this matter to our attention.

Kindly be advised that the matter has been allocated to a Customer Relations Specialist who will be in contact with you to address your concerns.

Please accept our sincere apologies for all the frustration caused.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply21 Apr 2017, 14:36
Official

Dear Ryan

Kindly be advised that we have attempted to get hold of you telephonically without success.

We have received feedback from the respective departments regarding your complaint that we would like to discuss with you.

We shall place this feedback in an email to yourself for your comments.

Kind Regards

The Budget Team

Budget Insurance
Budget Insurance's reply03 May 2017, 11:29
Official

Dear Ryan

We have received confirmation from our Assessing Team that the vehicle was scheduled for a diagnostic to be carried out.

Kindly be advised that the Assessing Team will keep in touch with you going forward.

Kind Regards

The Budget Team