TERRIBLE SERVICE !!!!!
<p>Hello peter as you can see I am not a happy customer my car was in an accident in the begging of February this year and I received a rental from Euro car thought my insurance company BUDGET so 4 weeks later I got a call from them requesting the car back but I never got my car back so ( I HAD TO PHONE MY INSUREACE COMPANY BUDGET AND ASK WHATS GOING ON) so I found out that the auto body place didn’t have my car in their possession at all this is after 4 weeks later so I phoned budget what’s going on how can they ask for the car back but the auto repair place that budget sent my car to did even know what the color of my car was and they told me that they don’t have it on their sight nore new where the car was towed to so my whole problem is what kind of insurance company is budget if I had to phone and ask for extension on the heir car because this is not my fault that they stated late with my car and still isn’t finished I have phoned and phoned more than 7 times I had to phone and make arrangements I had to call and ask the process of my car !!!! how is this stress free insurance it false advertising I would rather say…………..so now the rental has gone back and I am without a car so I can’t do what I need to do because I don’t have a rental nore my car back 3 months later.</p> <p> </p> <p>The whole thing is why do we pay so much for a insurance company and don’t get the follow ups or they can’t see on their system that my rental is due back and sort me out I don’t think this is fair all that stress and upset moments repeating myself over and over again to Budget……..!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! </p>
Thank you for bringing this matter to our attention.
Kindly be advised that the matter will be escalated to the relevant team who will be in contact with you to address your concerns.
Please accept our apologies for the frustration caused.
Kind Regards
The Budget Team
Thank you for bringing this matter to our attention.
Kindly be advised that the matter will be escalated to the relevant team who will be in contact with you to address your concerns.
Please accept our apologies for the frustration caused.
Kind Regards
The Budget Team
Dear Mr Steer
Kindly be advised that we have received confirmation from the relevant team that contact has been made with you regarding your concerns. The Panel Beater has also confirmed that they will keep you updated regarding the progress of the repairs.
Trust you will find the above in order.
Kind Regards
The Budget Team
Dear Mr Steer
Kindly be advised that we have received confirmation from the relevant team that contact has been made with you regarding your concerns. The Panel Beater has also confirmed that they will keep you updated regarding the progress of the repairs.
Trust you will find the above in order.
Kind Regards
The Budget Team
To whom it may concern:
Thanks for your respond but all sounds good and well but the auto body shop let us know that there was a paint default on my car and this was on Friday and yesterday they sent message saying that the car MIGHT be done on Wednesday well I sent them and text message back saying that we will be on holiday as from today and will not be able to check the car and see if it fine work been done on it or not. I am also letting you know that we will not be reliable for storage costs either as the car was never finished on time ……….
Kind Regards
Marcelle Steer
To whom it may concern:
Thanks for your respond but all sounds good and well but the auto body shop let us know that there was a paint default on my car and this was on Friday and yesterday they sent message saying that the car MIGHT be done on Wednesday well I sent them and text message back saying that we will be on holiday as from today and will not be able to check the car and see if it fine work been done on it or not. I am also letting you know that we will not be reliable for storage costs either as the car was never finished on time ……….
Kind Regards
Marcelle Steer
Dear Mr Steer
We acknowledge receipt of your correspondence.
Kindly be advised that we have confirmed with the Panel Beater that no storage costs will be charged. We will also arrange for one of our Assessors to go out and do a quality check so that the vehicle is in order when you return.
Kind Regards
The Budget Team
Dear Mr Steer
We acknowledge receipt of your correspondence.
Kindly be advised that we have confirmed with the Panel Beater that no storage costs will be charged. We will also arrange for one of our Assessors to go out and do a quality check so that the vehicle is in order when you return.
Kind Regards
The Budget Team
hello peter
Well to let you know I do have my car back from the panel beaters and they did an awesome job BUT when I looked around the car to see if all is okay the front right tire was replaced because the tie rod bent in the crash so it’s a norm to replace but when I look on the left-hand side they put the old one back but it was also perished from the tie rod not as much as the right one but bad enough!!!! So, I asked why wasn’t the left tire replaced and to my surprise guess what Budget they are only to replace the right side not the left side so where is the logic in that of course if the TIE ROD WAS BENT YOU REPLACE BOTH TIRES ……. Don’t you. You must see the tire its bold and its almost ******* to drive with but now we have been talking to budget on and off this whole time right so I know what they are probably going to say well why did u take the car well if you think of it I was on my way back from holiday and my husband and I thought maybe we should go have a look because the panel beaters said its finished then I don’t have to make double the trip So, like I said the panel beaters said it was finished but the tire is the way it is because BUDGET said no to replacing it.
You know what all that Budget has done is put us out of pocket all the way on my claim now I will have to go get a new tire on me !!!!!! do u think I am happy no not one bit all that we get from BUDGET is we understand but you know what I really don’t think you do because if you understood then I won’t be out of pocket throughout my whole claim and I mean it’s not cheap to pay either its monthly payments and extra. SO WHEN BUDGET SAY COME OVER TO US WE MAKE IT STRESS FREE CLAIMS ……….!!!!!!!!!!!! Its nothing but big lies.
hello peter
Well to let you know I do have my car back from the panel beaters and they did an awesome job BUT when I looked around the car to see if all is okay the front right tire was replaced because the tie rod bent in the crash so it’s a norm to replace but when I look on the left-hand side they put the old one back but it was also perished from the tie rod not as much as the right one but bad enough!!!! So, I asked why wasn’t the left tire replaced and to my surprise guess what Budget they are only to replace the right side not the left side so where is the logic in that of course if the TIE ROD WAS BENT YOU REPLACE BOTH TIRES ……. Don’t you. You must see the tire its bold and its almost ******* to drive with but now we have been talking to budget on and off this whole time right so I know what they are probably going to say well why did u take the car well if you think of it I was on my way back from holiday and my husband and I thought maybe we should go have a look because the panel beaters said its finished then I don’t have to make double the trip So, like I said the panel beaters said it was finished but the tire is the way it is because BUDGET said no to replacing it.
You know what all that Budget has done is put us out of pocket all the way on my claim now I will have to go get a new tire on me !!!!!! do u think I am happy no not one bit all that we get from BUDGET is we understand but you know what I really don’t think you do because if you understood then I won’t be out of pocket throughout my whole claim and I mean it’s not cheap to pay either its monthly payments and extra. SO WHEN BUDGET SAY COME OVER TO US WE MAKE IT STRESS FREE CLAIMS ……….!!!!!!!!!!!! Its nothing but big lies.
Dear Mr Steer
Please refer to the email from the Repairer dated yesterday 24.04.2017 at 1****; where they specifically address the concern you have now noted and where they have suggested a way forward.
Please revert back to the Repairer after taking your vehicle for the inspection as suggested.
Kind Regards
The Budget Team
Dear Mr Steer
Please refer to the email from the Repairer dated yesterday 24.04.2017 at 1****; where they specifically address the concern you have now noted and where they have suggested a way forward.
Please revert back to the Repairer after taking your vehicle for the inspection as suggested.
Kind Regards
The Budget Team