Terrible service

<p>Good day </p> <p> </p> <p>I have problems with Budget Insurance, I brought a new car almost 2 months ago and I am insured with them. Due to the 30day notice period I called them the 30th of September to cancel my insurance because I want to go over to another insurance company. The caller said that he can suspend my account by that I cannot cancel immediatelty I will first have to speak with the broker who handles my insurance, they said he would phone me and that NEVER happened. </p> <p> </p> <p>I phoned this past Wednesday to find out what is going on with my account and why has no one phoned me yet. The lady used my ID and could not pick my insurance policty up on her system I told her to phone me back so that I can search for my policy number and she never phoned back as promised. Now I still don't know what is going on??</p>