Terrible, Heartless and unprofessional service

I have very disappointed and stressed by the terrible service that received from Budget insurance. I feel ****med by this insurance, after paying my monthly premier without skipping payments then now they refuse to pay my claim, now i believe when people say insurance is a ****, they can twist a small word just as trick to refuse to pay the claim, they do not care about their clients, and now i am the victim. Budget insurance is refusing to pay for my claim without a valid reason, they just twisted my words just because their consultant noted incorrect information when i join the insurance in 2022. Its been 3 to 5 days since i asked for the recording where they said i agreed on something that i ddnt, Budget insurance is refusing to pay for my claim and they are failing to produce the recording as part of the evidence. They have been playing delaying tactics since last week friday the yesterday they told me on the phone that my claim is disqualified, mean they will not pay for the claim. It is very strange that they took a decision of not paying for my claim while they are failing to produce evidence. All i want from budget insurance is to pay what is due without wasting time because its affecting my business, that car is used to do ehailling.

I feel ****med by budget insurance because for their refusal to pay for the claim just becuase of the error committed by their consultant its a sign that since last year february untill now mean i am not covered by the budget insurance, I am at risk and I have been driving at risk. Just imagine if my car was written off, then continue paying instalment without the car. Budget insurance really betrayed me. I have been paying my monthly premier since last year February till today but I am not covered by budget insurance, this is a ****.

Budget insurance must pay my claim or else I will make sure that everyone from my family including relatives they find a better insurance before they experience same terrible experience that I am going through now. I will also make sure that this complain also shared in all other social media more especially on twitter where most people read. Everyone must know about this terrible service before they become a victim. I will also tag my friends and colleagues to make sure that they know about this terrible service, then will make a choice wether they cancel their insurance or they stay, but all my relatives will make sure that they leave and get a better insurance before they also become a victim. I will never allow budget insurance play me to that level. Furthermore I will want all my 13 months monthly premium that I have been paying. I give budget insurance 24 hours to pay my claim or they pay 13 months premium within 24 hours. They already wasted my time, I can't give them more than 24 hours!