JW
Jamie W

1 reviews | Active since Nov 2012

26 Nov 2015, 07:08

Terrible Customer Service and Accounts and Billing

I am so disgusted in Budget Insurance.<br> <br> I cancelled my 3 policies with them in September, due to there awful customer service i received.<br> <br> I got a phone call just after to confirm my policies were cancelled.<br> <br> The next month, they deducted two of the policies debits from my account anyway, when i asked why, they said I pay in debt, and not ahead, which is absolute *******. I asked for statements, she said she'd send them, and i'm still waiting 3 months later. <br> <br> It's now November, and after cancelling my policies, these two debit orders are STILL coming off my account for the last 3 additional months!!! <br> <br> Does this company not believe in customer service at all? and will just continue to do what ever they want whenever they feel like it? R 600.00 later!<br> <br> What absolute BS!!!!!

0
Replies (1)
Budget Insurance
Budget Insurance's reply27 Nov 2015, 12:37
Official
Hello pietswife,

We acknowledge receipt of your complaint.
As discussed with one of our Customer Relation Specialists, we will appreciate it if you can provide us with the documentation regarding your original cancellation request in order for us to investigate the service failures. We trust that we will be able to resolve this matter very soon and apologise for the inconvenience this has caused.
Kind regards,
The Budget Insurance Team.