Terrible customer service

I lodged a claim with the insurance in February online, they were so quick to answer and get back to me. I was happy and I even commended the insurance for the such quick response. They attended my claim and it approved on the 24th of February. To my surprise the panel beater that I was allocated to was full and would only take my car in on the 15th of March. I understood even though I had complained that the 15th was too far. Most of all I had travelled from Isiphingo to Springfield to this Panel Beater. I waited for the 15th and got no call confirming to bring my car in. I called them on the 16th and the guy at the front desk said the panels were not in as yet. I still understood but now it April and the insurance is freely deducting my money for a car that has not been fixed. I called the repairs customer care line on Wednesday and the lady promised to get back at me with feedback but she did not call. i regret taking this insurance!