Terrible customer service

Terrible, atrocious, apalling! There should be an option for rating a ZERO.

When I initially signed on as a new customer, I was asked if my car was a demo or not [for a car inspection that would need to be done if the car was a demo or new second hand] . I wasnt sure and had to confirm with the dealership since I picked up my car late and I was yet to speak to the sales person at the dealership.

I asked the agent if I'd need to complete the inspection on a brand new car and the answer was no.

Spoke to another agent to confirm that my car was new, I believe that was corrected on their system.

I received an sms for the car inspection and I ignored it since I was told otherwise.

Either I called back budget insurance or one of their agents called me back and during that conversation I was told my car inspection was outstanding - I explained the above. We did not reach an understanding and I asked my call to be escalated - the broker/ consultant (Zelda) was not available but I was promised a callback- which never happened as I had to call back in numerous times throughout the day.

I was later sent an email promising to attend to the matter that evening. I rep**** to the email the following morning and haven't received a response since.

I asked for my insurance to be canceled a couple of days later. I had asked for it to be canceled immediately but stated I wanted to double check some details with my new insurer before confirming since I am still within the pro rata cover. Zanele said she'd send the cancelation confirmation letter but assured me I'd able to callback and extend it until the initial date when the oro rata cover was supposed ro end (24th of Feb 2023) I called back a few minutes later and spoke to another agent who confirmed that my cancelation had been captured - I asked for it to be extended. I was promised a callback and confirmation that it would be changed - haven't received anything.

It's a HUGE inconvenience having to sit in the queue multiple times through out the day to try and resolve this.

Its extremely frustrating! A huge effort was made to get me on board Zelda called me numerous times throughout the day to sign me on and as soon as I had a query she was MIA.