TERRIBLE CUSTOMER SERVICE

I had a breakdown at night with my vehicle, when I called Budget call center, the first question that they asked was "if I am safe where I am? I told them that I dont feel safe. They took my details and asked for a location and promised to get a tow truck sent to me and sent me the number of the Tow truck driver. When I called the driver he advised that I am too far so he wont come to me I must call them again to get someone else, I did and they promised to send another tow truck, of which it never happened and no one called to get know if I was safe. I had to arrange a tow truck myself to come from Durban to Msinga so that I could get help and I was running out of battery and airtime on my phone and it costed me so much money. I called the call centre 2 weeks later to report the issue but till today no one has called to give me feedback. Anything could have happened to me that night and I have an insurance that I pay on a monthly bases....TERRIBLE CUSTOMER SERVICE